Role Overview

We are looking for a proactive Project Manager & Client Success Executive to oversee client satisfaction, ensure smooth project delivery, and identify upselling opportunities. You will manage communication with clients, ensure the team meets expectations, and strategically introduce relevant services to expand client accounts.

Responsibilities

• Manage day-to-day client communication
• Oversee project timelines & ensure task completion
• Understand client needs & translate them into actionable plans
• Identify upsell opportunities and present tailored service options
• Coordinate with writing, design, marketing & development teams
• Maintain client satisfaction and retention metrics
• Prepare project status updates and reports

Requirements

• Strong communication & leadership skills
• Experience in project management or client success
• Ability to identify upselling opportunities
• Excellent organizational & problem-solving skills
• Confident, proactive, and client-focused mindset